Refund Policy

DocuPDF offers monthly and annual plans. All billing goes through our payment processors (Stripe or Razorpay) and falls under this policy.

Every new paid subscription (Standard or Premium) comes with a 14-day money-back guarantee. If you're not satisfied for any reason within 14 days of your first payment, just reach out and we'll refund you in full.

• The 14-day window starts on the date of your first charge.
• This guarantee applies to the first purchase of each plan tier only.
• Renewals and plan upgrades are not covered.
• You must not have received a refund from us in the past 12 months to qualify.

You can cancel anytime from your account settings. Here's what happens after you do:

• Monthly plans: Your access continues until the end of the current billing period. No further charges will be made. We don't issue partial-month refunds.
• Annual plans: Your access continues until the end of the annual period. If you cancel within the first 14 days, the money-back guarantee applies. After that, the remaining unused time is not refunded.

The following are not eligible for refunds:

• Subscription renewals past the 14-day guarantee window
• Charges that happened more than 30 days before the refund request
• Accounts that were terminated for violating our Terms of Service
• Free plan usage — the free tier costs nothing and there's nothing to refund
• Partial use of a billing period (except within the 14-day guarantee)

To request a refund, email our support team:

• Email: support@docupdf.app
• Include your registered email address, the date of purchase, and a brief reason for the request.
• We typically process refund requests within 5 to 10 business days.
• Approved refunds go back to your original payment method. Your bank may take an additional 3 to 7 business days to reflect the credit.

If you file a chargeback with your bank before reaching out to us, we reserve the right to close your account and contest the dispute. We'd much rather resolve things directly, so please contact us first. We're happy to help and aim to sort things out fairly.

If you downgrade your plan, the change takes effect at the start of your next billing cycle. We don't issue refunds for the unused portion of your current period.

The Free plan is available at no cost. Since there's no charge involved, it's not eligible for refunds or compensation. Usage limits on the Free plan may change at our discretion.

We may update this policy at any time. If we make changes, we'll let you know via email and update the date at the top of this page. Continuing to use DocuPDF after the changes take effect means you accept the updated policy.

Questions about this policy? Email us at support@docupdf.app.